Text or Call: 07792 021627
1. Rules For Online Conduct
By using the service, you agree that you will not attempt to undermine the integrity of this web site.
These terms and conditions apply to the use of this website and by accessing this website and/or making a booking or purchase you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this website or book any services with KGB Salon.
Before you place an order for hair care products or hairdressing services, if you have any questions relating to these terms and conditions please do not hesitate to contact us.
2. Booking Our Services
KGB Salon will only take bookings from female clients for security and efficiency reasons. Services may be provided to male clients or children if booked with services to be provided to the female client(s). Minimum charge for any appointment is £25. Enquiries may be made by telephone, email, text or Social Media. Bookings will only be confirmed by KGB Salon once the details and prices, including any travel expenses, for the services have been agreed with the client, and this will be done either by telephone, email or text. KGB Salon reserves the right to select and use the most appropriate professional products for all services provided. Bookings may be subject to an additional charge for travel where the appointment is outwith a 5 mile radius of Inverness City Centre. The charge will be calculated (based on travel distance) at the time of booking and agreed prior to acceptance of a booking. Evening appointments (after 6pm) with less than 24hrs notice may be subject to an additional charge.
Bookings will only be secured once a deposit of £10 per person, per service has been paid by bank transfer. The remaining charges will be payable on the day of the appointment. NB: There are separate deposit requirements for wedding and group booking, which are outlined below.
3. Your right to cancel – Individual Bookings
A minimum of 48 hours notice is required, otherwise the full cost of your appointment will be payable. If part of a booking is cancelled or changed within 24 hours of your booking, the full cost of the appointment as booked will remain payable upon departure.
How to cancel or change your appointment: Cancellations should be made by calling us on 07792 021627. If you are cancelling outside of normal working hours (Mon-Fri 9am-5pm) – you may cancel by email or text message, but this should be followed up by telephone during working hours.
4. Wedding hair – Availability
Wedding hair appointments and consultations can be provided outwith our normal working hours of Mon-Fri 9m-5pm to suit the individual client.
In the event of KGB Salon becoming unavailable on your wedding day, any of the trials or consultation meetings, through circumstances beyond our control, KGB Salon will provide a full refund of all monies provided as a deposit.
It is the responsibility of the client to ensure all members of the bridal party are available at their pre-arranged, allocated times. No refund or compensation will be offered for delays caused by other wedding vendors, guests, or members of the bridal party.
5. Wedding Hair and Make-up – Trial Appointment
KGB Salon offers Wedding Hair Trials (up to 1hr) when you can try out one or more hairstyles to see what suits you best. Throughout your appointment you will receive professional advice on styles to suit your face-shape, wedding dress or wedding theme, and provide you with examples of fashionable wedding hairstyles which you might like to try. KGB Salon also offers Make-up Trial services for your special day (up to 1hr). Additional charges will be incurred if the Hair or Make-up Trials over-run their allotted times. Ask us for more details.
6. Wedding Hair and Make-up / Group bookings – Deposits and final payment
A 50% non-refundable deposit to secure your wedding day services or group services is required. Minimum deposit £50. The remaining balance must be paid in full a minimum of four weeks prior to your wedding day/group booking, otherwise your appointment will be cancelled and a cancellation charge will become payable (see 7. below).
7. Weddings, Parties/Group bookings – Your right to cancel or change
You reserve the right to cancel your wedding or party/group booking until 7 days prior to the appointment day. The following cancellation costs will be charged, and are dependent on the amount of notice given:
- 22-30 days to wedding day / booking – 70% of the total value of the booking will be retained, minimum £50;
- 21 days or less until wedding day / booking – 100% of the total value of the booking will be retained, minimum £50.
Trials: If you wish to change the time of your wedding hair trial, standard cancellation charges apply, which is dependent on the value of the booking.
8. Gift vouchers
Gift Vouchers are non refundable and are valid for 3 months from the purchase date and will not be accepted after the expiry date. Vouchers cannot be redeemed for cash, sold or transferred.
Late cancellation and “failure to show” terms as laid out above also apply to gift vouchers – which will be voided should you fail to give the required notice. Please check required notice periods based on the value of the booked appointment.
9. Our right to cancel or move appointments
If we need to cancel your booking, and you have paid a deposit, we will return your deposit, minus our £50 administration fee. If during an appointment KGB Salon is not satisfied that the condition of a client’s hair or nails are as described at the time of booking/consultation, such as, but not limited to, hair damage due to excessive bleaching or build-up of colour, then KGB Salon reserves the right to cancel the appointment. Under no circumstances will any compensation payments be made by us to you for any cancelled or moved appointments. In unusual circumstances outwith our control, such as adverse weather or road conditions, we may need to cancel your booking. In such circumstances, we reserve the right to retain any monies paid. In the event that we cannot fulfil your appointment, we will contact you by telephone or text.
10. Our rights
We reserve the right to:
1) modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website.
2) change the conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the website and/or our services.
We do not offer refunds for any completed services. However if you are in any way dissatisfied with any aspect of your experience, please let us know prior to our departure, or in writing within 24 hours of our departure. We will try our utmost to resolve any problems encountered with a particular service, but this excludes the provision of modified, alternative or additional services, unless fees are paid for such services.
12. Your file
You agree to keep your personal record held by KGB Salon updated with your full contact details – which will enable us to contact you in the event of any change relating to your appointments. Where possible, please provide current address, plus both landline and mobile telephone numbers.
All payments must be made in cash, bank transfer, or via pre-paid gift voucher, and no staged payments will be accepted unless prior agreement has been made.
All prices are correct at the time of posting online. The total cost of your booking or product is the price as set out on this website, but will be confirmed either verbally or via email before any treatment or service commences.
14. Group bookings (3+)
A 50% or £50 (which ever one is the greatest) deposit is payable to secure all Group bookings, with the remainder due 1 business day before the date of the appointment.
Should you wish your cancel your Group booking, the charges are as follows:
- 28 or more days notice – 50% of the total value of the booking will be retained, minimum £50.
- 7-27 days days notice – 70% of the total value of the booking will be retained, minimum £50.
- Less than 7 days notice – the full price of the Group booking will be payable.
© KGB Salon 2017